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Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
WRITTEN BY: JEFF LIND

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!

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Car Sales Training 101: Tips to Help Beginners Sell Cars
Car Sales Training 101: Tips to Help Beginners Sell Cars
WRITTEN BY: BOB RINGO JR.

It’s no secret that business is built on personal connections. For salespeople to gain the trust of their prospective customers, they must first master the art of communication—and that can be a language of its own. NCM Associates believes sales is about selling yourself and your dealership as much as it is about selling the vehicle. By fostering a genuine connection, your salespeople can greatly increase the chances of closing a deal. To help your team, we’ve enlisted the experience of NCM expert Bob Ringo to compile several tips to help beginners sell cars. Let’s dig in.

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Financial Manager Training Guide
Financial Manager Training Guide
WRITTEN BY: MIKE UDELL

When it comes to your business, the finance department is a key bridge between the sales floor and the open road. Finance managers play a crucial role in helping consumers navigate the journey from interested leads to satisfied customers. As the market and auto industry continue to evolve, finance managers need to stay up on the latest trends, technologies, and training to stay ahead of the pack. We understand just how essential it is to have a knowledgeable, well-equipped financing team. Learn more about our financial manager training guide with advice from Mike Udell, an instructor and consultant at NCM Associates.

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Using Echo® to Collect & Analyze Department-Specific Data Within Your Auto Group
Using Echo® to Collect & Analyze Department-Specific Data Within Your Auto Group
WRITTEN BY: NCM ASSOCIATES

From fluctuating market trends to evolving customer preferences, staying ahead of the curve requires agility and insight. NCM Associates' Echo® platform is a game-changer, providing dealerships with the tools they need to survive and thrive in a competitive landscape. We work to provide solutions for dealerships like yours that face new challenges every day—and Echo® empowers dealerships to harness the power of their own data. By collecting and analyzing data from every department, dealerships can gain a comprehensive understanding of their operations.

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