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Automotive Consulting for Fixed Operations: Service, Parts, and Absorption

WRITTEN BY: NCM ASSOCIATES Posted on 03 30, 2026

Fixed operations often provide the most stable revenue in a dealership, yet they do not always receive the same strategic focus as vehicle sales. Service and parts departments influence profitability, customer retention, and long-term dealership health. When they run well, they create consistency even when vehicle margins fluctuate.

Quantity vs. Quality of Transaction in Service Department

WRITTEN BY: NCM ASSOCIATES Posted on 01 12, 2026

Dealership service departments face a constant challenge: balancing the quantity vs. quality of transactions. While higher transaction counts may seem attractive from a revenue standpoint, the true long-term success of a service department lies in providing high-quality service experiences. As such, dealerships that focus solely on quantity risk sacrificing customer satisfaction, loyalty, and retention.

The Importance of OEM Training in Enhancing Fixed Operations Efficiency

WRITTEN BY: NCM ASSOCIATES Posted on 12 01, 2025

For seasoned fixed operations leaders, the value of the service and parts departments is clear. These departments deliver stable, high-margin revenue, build long-term customer loyalty, and help insulate the dealership from sales volatility.

Top Automotive Trends Service Advisors Should Stay Updated On

WRITTEN BY: NCM ASSOCIATES Posted on 08 25, 2025

Discover the latest automotive trends every service advisor should know. NCM Associates is here to help you stay competitive.