Explore Blogs from Industry Experts

How Top-Performing Service Advisors Increase CSI and Retention

WRITTEN BY: NCM ASSOCIATES Posted on 03 16, 2026

Service advisors are the front line of dealership customer interactions. Their performance directly impacts both satisfaction and long-term loyalty. Today's buyers expect clear communication, timely updates, and a seamless service experience. Top-performing advisors listen actively, ask questions to understand customer needs, and explain service recommendations in clear, relatable terms. They manage expectations for timing, costs, and repairs, ensuring customers feel informed and respected throughout the process.

How to Support and Retain Diverse Employees in Fixed Ops and Sales

WRITTEN BY: NCM ASSOCIATES Posted on 02 26, 2026

Creating a workplace where diverse employees feel valued, supported, and empowered is not just a moral imperative—it’s a business advantage. In the automotive industry, inclusive practices can directly impact retention, employee engagement, and overall performance in both fixed operations and sales departments. Dealerships that prioritize diversity, equity, and inclusion (DEI) often experience stronger teamwork, better customer service, and higher profitability.

Leveraging Recruitment Technology to Find the Best Talent for Your Dealership

WRITTEN BY: NCM ASSOCIATES Posted on 01 05, 2026

Finding top talent is one of the most important factors in running a successful dealership. From sales consultants to service technicians, every role contributes to the customer experience and overall performance. However, traditional recruitment methods can be time-consuming and often fail to reach the best candidates.

Automotive Sales Training for New Hires

WRITTEN BY: REGGIE VAUGHN Posted on 10 24, 2023

As your dealership continues to grow, you want to ensure that your new hires have the training and support needed to successfully build their career. Automotive sales training increasingly utilizes technology, which can help dealership managers balance both training and daily operations. In our most recent blog, NCM Associates Instructor Reggie Vaughn shares his expertise on the sales process in the automotive industry and how to leverage technology for effective new-hire training.