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Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors

WRITTEN BY: JEFF LIND Posted on 08 19, 2024

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!

Service vs. Market Penetration for Fixed Ops

WRITTEN BY: RICK WEGLEY Posted on 05 13, 2024

Your dealership has the power to influence several key concerns with your customers—like service, overall convenience, and price. If you’re curious to learn more about service vs. market penetration for fixed ops, NCM Associates expert Rick Wegley can offer an insightful approach to managing your fixed ops with a clear path forward.

Fixed Coverage & Absorption Reciprocal: Recession-Proof Route to Break Even?

WRITTEN BY: MIKE UDELL Posted on 03 16, 2023

We’ve witnessed a lot of variable bias in the industry, but dealers and executive managers would do well to pay closer attention to Fixed Operations starting right now with the reciprocal of fixed coverage/absorption. Read our most recent Up to Speed blog from NCMi instructor Mike Udell for compelling evidence that dealers and executive managers should operate from the “Back Door Forward” for showroom break even and up to 10x customer engagement.

Attention to Retention: Current Trends in Fixed Operations – Part I

WRITTEN BY: RICK WEGLEY Posted on 11 29, 2022

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.