General Management II: Variable Ops Mgmt

General Management: Variable Ops Mgmt focuses on the variable operations department with added emphasis on the used vehicle department. This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training. *

Class Length:3 ½ days

Key Objectives & Competencies:

Manage vehicle aging, the single biggest challenge in the used vehicle department
Manage salesperson activity and production
Maximize eCommerce marketing
Develop strategies for the four main opportunities to do business (OTDB)
Understand and rate your dealership on the 30 key processes for the used vehicle department
Establish criteria for stocking levels

HOW TO CONVINCE YOUR BOSS

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General Management II: Variable Ops Mgmt

Cost:: $2,245 USD | Per Seat
Requirements:: None
Recommended for:: General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

January 20 - 23, 2026	Kansas City, MO	Available
March 23 - 26, 2026	Kansas City, MO	Available
June 15 - 18, 2026	Kansas City, MO	Available
July 13 - 16, 2026	Toronto, ON	Available
August 17 - 20, 2026	Kansas City, MO	Available
November 16 - 19, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

The class really forces you to look at the operations back in the store. I believe that was just as important as some great facts that were covered.

Chris Previtire, General Manager, Center BMW

This was one of the most valuable training courses I have ever attended in my 35 years in the automotive industry.

Ralph Sells, General Sales Manager, Performance Lexus

This class really opened my eyes on accountability and commitment. So many ideas and processes. I really felt like Robin peeled the onion of opportunity for me.

Tom Schnelle, Sales Manager, Phil Long Ford Lincoln

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3