Service Advisor Training I
Service Advisor Training I equips automotive service advisors with essential skills to boost customer satisfaction and optimize dealership performance. This foundational training emphasizes accountability, customer satisfaction, and performance metrics, providing practical tools to enhance customer retention and improve performance metrics. Attendees will also learn to implement the "Road to the Sale" approach effectively, gaining critical knowledge to excel in a dealership environment and build a successful career in the automotive industry.
Class Length:1 day
Key Objectives & Competencies:
- Explain the importance of the service advisor role and its impact on dealership success.
- Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
- Identify strategies to build trust and rapport with customers to enhance loyalty.
- Demonstrate best practices for each stage of the “Service Road to the Sale” process.
- Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training I
- Cost:
- $795 | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| January 29, 2025 | Kansas City, MO | Available |
| March 17, 2025 | Toronto, ON | Available |
| April 1, 2025 | Kansas City, MO | Available |
| July 16, 2025 | Kansas City, MO | Available |
| September 3, 2025 | Kansas City, MO | Available |
| October 6, 2025 | Toronto, ON | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3