Service Advisor Training II
Service Advisor Training II equips participants with advanced skills in profit control, customer engagement, and objection handling. Through guidance from industry experts, attendees learn practical techniques to enhance profitability and strengthen customer relationships. This training builds on foundational skills, focusing on advanced service selling strategies, managing objections, and effective communication. Graduates of the course gain valuable tools to maximize sales, improve interactions with customers and technicians, and drive dealership profitability.
Class Length:1 day
Key Objectives & Competencies:
- Understand the financial impact of discounting and learn techniques for handling discount requests.
- Explore unapplied time and strategies to improve profitability.
- Develop techniques for building trust and loyalty with customers.
- Adapt communication styles across in-person, phone, and email interactions.
- Address common objections (Need, Urgency, Trust, Money, Time) with specific strategies.
- Explain best practices and effective strategies for vehicle Multi-Point Inspections (MPIs) and Additional Service Recommendations (ASRs).
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training II
- Cost:
- $795 | Per Seat
- Requirements:
- Service Advisor Training I
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| December 13, 2024 | Dallas, TX | Available |
| January 30, 2025 | Kansas City, MO | Available |
| March 18, 2025 | Toronto, ON | Available |
| April 2, 2025 | Kansas City, MO | Available |
| July 17, 2025 | Kansas City, MO | Available |
| September 4, 2025 | Kansas City, MO | Available |
| October 7, 2025 | Toronto, ON | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3