Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:2 days

Key Objectives & Competencies:

Create effective service menus
Determine the impact of the parts department on the service department and vice versa
Understand advanced production structures to improve shop capacity
Develop good, better, best maintenance menu options
Overcome common parts-related obstacles in the service department
Develop a tracking system for important service drive sales measurements

HOW TO CONVINCE YOUR BOSS

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Save thousands when you purchase more than one course within any applicable multi-part program!

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Service Management II: Strategies

Cost:: $1,845 USD | Per Seat
Requirements:: Service Management I: Foundation
Recommended for:: Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

December 10 - 12, 2025	Kansas City, MO	Available
December 17 - 19, 2025	Toronto, ON	Available
January 14 - 16, 2026	Kansas City, MO	Available
February 11 - 13, 2026	Kansas City, MO	Available
March 11 - 13, 2026	Kansas City, MO	Available
March 25 - 27, 2026	Toronto, ON	Available
April 15 - 17, 2026	Kansas City, MO	Available
May 6 - 8, 2026	Kansas City, MO	Available
June 10 - 12, 2026	Kansas City, MO	Available
June 17 - 19, 2026	Toronto, ON	Available
July 22 - 24, 2026	Kansas City, MO	Available
August 26 - 28, 2026	Kansas City, MO	Available
September 16 - 18, 2026	Toronto, ON	Available
September 23 - 25, 2026	Kansas City, MO	Available
October 21 - 23, 2026	Kansas City, MO	Available
November 11 - 13, 2026	Kansas City, MO	Available
December 9 - 11, 2026	Toronto, ON	Available
December 16 - 18, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

NCMi offers some of the best training for fixed operations in North America!

Jens Eggers, Service Manager, Clarkdale Volkswagen

You can tell the instructors and staff cares about their students. They are knowledgeable, helpful, and everything I have learned in these courses will apply to my dealership. I highly recommend these programs for any position in a dealership.

Katie Thompson, Service Manager, Kia Store East

Training with NCMi was the best training I’ve ever received.

Shawn Pevey, Service Manager, Battleground Kia

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3