Service Advisor Training I

Service Advisor Training I equips automotive service advisors with essential skills to boost customer satisfaction and optimize dealership performance. This foundational training emphasizes accountability, customer satisfaction, and performance metrics, providing practical tools to enhance customer retention and improve performance metrics. Students will also gain critical knowledge needed to excel in a dealership environment and build a successful career in the automotive industry. 

• Live Session 1: Setting Yourself Up for Success
• Live Session 2: Using the Numbers to Handle Roadblocks
• Live Session 3: Creating and Maintaining Effective Processes
• Live Session 4: How to Work Smarter!

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• Explain the importance of the service advisor role and its impact on dealership success.
• Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
• Identify strategies to build trust and rapport with customers to enhance loyalty.
• Demonstrate best practices for each stage of the “Service Road to the Sale” process.
• Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.