Used Vehicle Management Program
Used Vehicle Management is a three-part program designed to help you succeed in today’s pre-owned environment. Learn how to use and understand proven processes, such as the aging process, and how to implement the daily Trade Walk/Stock Walk, that the country’s highest-performing used vehicle operators are using to maximize their sales and profitability.
Save $1500 with this Program!
Part one of three in our Used Vehicle Management Program is the most impactful course in variable management, as most dealerships are struggling to maintain consistent profitability in this department. So much has changed in the last 10 years, there is much to be learned, understood, and embraced. This course will teach all the key elements to predict profitability. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.
Class Length: 2 ½ days
Key Objectives & Competencies:
- Understanding the aging process and how to manage it
- Develop a daily process to review all new trades and purchases
- Understand all roles and responsibilities of a used vehicle manager
- Calculate daily holding cost, understand probability of sale, and implement a bucket system to manage inventory
- Implement the daily trade walk/stock walk
- Clearly define and implement an effective appraisal process for your store
- Understand and rate your dealership on the 30 key processes for the used vehicle department
In part two of three in our Used Vehicle Management Program, instructors will present the advanced knowledge and skills you need to maximize your used vehicle department. You will come away with an understanding of what it takes to shape organizational excellence and demonstrate the competencies that are critical for your success. This course will provide you with valuable knowledge in the areas of eCommerce and marketing. After a student completes Used Vehicle Management I: Foundation, they become eligible to attend Used Vehicle Management II: Strategies. This course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.
Class Length: 2 days
Key Objectives & Competencies:
- How to manage the metrics for opportunities to do business (OTDB)
- Maximize internet effectiveness for your used vehicle department
- Forecasting and managing profitability
- Determine percentage of salesperson self-generated leads, inbound internet leads, inbound phone leads, and walk-in customers
- Increase number of customers by aligning inventory to their needs
- Create and market your unique selling proposition (USP) and develop a value folder
Part three of three in our Used Vehicle Management Program begins with each student presenting a detailed review of their Guarantee of Action (GOA) plans they created in previous courses. They share with each other their successes and challenges involved in transforming their used vehicle department. This interactive learning experience helps each student take themselves and their team to new levels of success. Ideally, this class would be taken approximately six months after completing Used Vehicle Management II: Strategies.
Class Length: 2 days
Key Objectives & Competencies:
- Utilize a peer collaboration process to exchange best practices, experiences, ideas, and strategies
- Evaluate and get feedback on previous session GOAs (Guarantee of Action plans)
- Review and expand on previous course content
- Five processes to improve used vehicle profitability
- Digital marketing in a complex retail sales environment
- Establish and execute the “hard turn” discipline
- Review the 30-item used vehicle management checklist
- Improve upon model inventory for your used vehicle department using the bucket system
- Utilizing one-on-one meetings to lead your staff
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3